Contacted them 7 days after the "expected delivery date" when a book did not arrive. (BTW: I received no notice that shipment had actually occurred.) Their reply was that I was contacting them beyond their "within 30 days of expected delivery date" and that "Due to the length of time that has passed, we do not have access to our records". Sounds like this "company" in not on the up-and-up. You may also note that in trying to contact this GA vendor, email goes to an address in the UK. Be aware before you deal with this group (or individual.)