Decluttr

You'll pay me 30 cents for a brand new box set of one of the most popular tv shows on the planet? Clown shoes

I submitted a trade-in order (2 separate orders across 3 different boxes/packages). Originally, I received an email stating that 1/2 of the large order was missing. I replied letting them know it was in another box (they provided both labels). After the other box arrived, they told me that one of the items was still missing. I responded and told them that it was wrapped in the packing materials, but that I know for a fact it was in the box. The entire purpose of creating the two separate orders was because they do not allow 2 of the same item in one order. I had 2 Dualshock 4 (PS4) controllers to trade in, thus I created two separate orders. The company basically called me a liar and stole/misplaced one of the controllers that was in the box that I traded in. After several back and forth emails including me including all documents requested (proof of ownership, proof of shipment, and delivery confirmation of all 3 boxes), I was fed up and gave them a choice to pursue it further and make it right, or to pay me for the rest of the order that was in the same box and get negative reviews posted everywhere. Rather than support the customer, they chose the pay out and negative reviews option. Hope it was worth the $7.

I sell used items online and come across a lot of dvds and cds and started doing business with Declutter. The first 6 months went smooth. The following 6 months not so much. I have not been paid on 6 different packages I sent in. I have tried contacting them for 5 months now. They basically took my packages and that's that. The company is a complete SCAM. A bunch of losers ripping off the public. I really do not have much money so to rip someone off like myself you really have hit bottom. I sold 162 dvds in one package and was only getting paid $38 they took it. Any package that I have sent in over $20 they kept. Then you have a option to ask' when will you get paid'… if your having a similar problem such as myself when you try and utilize this option it takes you to a page that's says 'this page can not be found'
What a joke

I sent a practically new PS5 to them they quoted me $300. I packaged the game up perfectly. They sent me a message offering me $50 saying my casing was damaged. I sent them pictures I took before my game was shipped with time stamps they claim my game came this way and it wasn't from the shipper because the parcel box wasn't damaged. I asked them to send me pictures of the parcel, of course they can't. I am going the legal way.

I paid for voice recognition software for pc and got a karate movie.
Then they want me to ship it back at my expensive.
Never again would I do business with this company.

Absolutely horrible terrible customer service and they will not pay you! Do not trust their reviews on their website, they filter them so only the 3,4 and 5 stars appear. I was never paid for my iPhone X that was is excellent condition. They gave me the run around about my phone and now say it is out of their 28 day window. They do not have a phone number or address listed on their site—-SCAM

They did a bait and switch on value then they would not return my product without getting payment. Then when they got the payment back, they didn't return my product, claiming that they were holding it, but then officially losing it. Through all of it, they never communicated ever proactively. They made error after error after error. Stay away from this company. I will make it my lifetime's mission to warn people about this company. They are that bad.

I wish I had don't more research before doing any business with this unscrupulous company. They believe their terms of service gives them a license to steal. They will quote you a price and short you without any proof. We are just supposed to take their word that a sealed video game had damaged artwork. All I'm asking is proof. Otherwise you are stealing from the public and I hope the $20 was worth it. If you don't believe me - look at the low scores on this site and google. Dozens of examples of shadiness. BEWARE

I sold two iphone X to Decluttr, both of which were delivered to them on 11/19/2020. My Decluttr account only shows them receiving 1 of 2 phones, despite the proof of delivery from UPS showing "Kelsey" received each phone at Decluttr's loading dock. I emailed customer service on December 28, and received a reply yesterday, Jan. 4th, basically asking me to send the order number, which I had already done last week. So far, they have only paid for one of my two phones. Use Gazelle, much better customer service!

They will use a vague reason to massively reduce their offer without presenting evidence of the issue. My Xbox was in full working order, they offered over $100. It arrived with them and I was told it had a "significant software or hardware issue" with no further details despite my requests.

Scam set up to sell on your hardware for a profit.

Update: I finally received my console back after 6 weeks of waiting. And surprise surprise, it's working fine. Currently updating itself as I factory reset before sending (as they request)

Purchased a phone in Feb. Touchscreen stopped working in Aug. Returned for repair x2 and they voided warranty without fixing or replacing like warranty said. Worst customer service and business ever. Stay away.

I sent an iPhone XR to this company and they revalued it saying that the FACE ID did not function properly. I knew that the Face ID functioned right so I refused the new offer and asked that they send the phone back to me. It has been 9 months and a gazillion emails since and I still have not received my phone back. They can not provide a date that the phone was sent back nor can they provide any type of tracking information. They refuse to take responsibility for not returning my phone to me.

It took a couple of weeks and multiple emails including copies of UPS shipping information but I finally received the promised payment.

I am not sure how I missed these reviews before making a purchase from this company, the
Customer service is the worst. Run run the other way pay full price do anything else but don't make a purchase with them.

If you have equipment issue even with items that state is refurbished pristine (crap) there is no one to speak to, you email and someone responds at 4am they are looking into it. There. Is no one to help resolve anything if there is an issue, take your money anywhere else you will regret it, then are not even worth 1/2 a star.

Same scam you're hearing from others: they quoted me $237 for an iPad Pro in great condition. I sent the iPad in (carefully shipped) and they claimed the screen had "pressure marks" and lowered their offer to $27.

I rejected the offer and requested my item back. It took them 10 days to ship in the location is only 10 miles from me.

I've since sold the iPad on eBay for $200.

Don't waste your time with Decluttr

What a rip-off. Sure wish I read more reviews before sending off an iPhone. The screen protector had one simple crack, but the screen was A+...however, these folks took the position to report my "Screen was completely smashed..." Now, if I get it back (waiting now) and find the screen smashed, well, that makes them even more dishonest. I took photos and packaged the iPhone very well. I'd suggest dealing with a more reliable trade-in group, or service with a better reputation. When I finally got around to looking at their record, boy was it awful!

Yes they actually LIE and cherry pick the best CDs/DVDs from your package, then tell you these were "missing from your order." This while giving you nine cents for the others. TAKE PICTURES of your package, they are nothing but liars and thieves!

On Feb 24,2023, I ordered a used Xbox 360 500 G system including one controller, cables plus 6 ea. Xbox 360 games. Received the System on 3/2 3 days prior to the 6 games being finally received. However, after attempting to set up and play I determined that the controller is defective plus the fact they didn't include the gaming receiver or charger that's required. After purchasing a new controller from Amazon plus new batteries and a charger I determined the battery included with their controller is defective also and won't accept a charge, Last but NOT least I'm amazed that the Xbox 360 system functions properly at all because whoever packaged it only placed two strips of heavy-duty wadded up kraft paper in the shipping carton. All of the items should have been wrapped individually in bubble wrap for cushioning protection.
Also, I recommended replying to their customers within 24 hrs at the latest NOT up to 5 working days. They indicate in their email directions to customer service, this is absurd.

I sold them a very new Iphone 12 great condition and told me there was a red flag and wouldn't pay me what I was offered, which was $392. I asked for them to return my phone, said it would be returned to me in 2-4 business days. I was on vacation and when I got back still no phone. I followed up with them and they informed me that the sales tech sold my phone online, without my consent and offered to pay me less $302, I wanted the full amount since I didn't authorize the first request to sell my phone. I was livid at this point, as a single mom trying to get some extra cash. I followed up with them asking how they could do this because I never once gave approval to sell my phone. I got a reply stating that they are shipping my phone out and I should get it in 2-4 business days. I again followed up twice and still haven't received a payment or my phone. I will get an attorney involved because this is the worst experience I have ever had with customer service and for them to just sell my phone without my approval. Stay away and don't even try doing business with them!

I bought iPhone that was advertised as a Verizon phone, but it was still locked by another carrier. I went through their chat and sent them a bunch of pictures of what I was seeing on the phone, they told me to return it and they would inspect it further. When I told them I was really unhappy about that (because I needed the phone immediately) they removed me from the chat and put me back in their queue. I eventually took a stab myself and went to AT&T to request an unlock — and I guessed correctly that it was AT&T previously. Within 5 minutes I unlocked the phone myself! The decluttr chat was completely useless! Their ad was misleading. The whole experience was terrible. Strongly discouraged to ever buy from decluttr again. We aware, they are VERY risky to purchase from.

So glad your experience went well! Mine has been a total wreck from the date UPS confirmed delivery. It took 3-4 days for them to say they received it after that.

Then, things got worse. The items were promptly looked at and I got a revised offer the next day. I approved within minutes of getting the notification. Then began the waiting.

Now, I'm in some limbo that leaves my entire order in "you approved your offer" status in the app, which is slow and displays different info than their website.

The website indicates my items are "processing" with no other information. Of course, I gave them a chance and contacted support. Big mistake.

The first three times I attempted to use the chat feature on their website, I learned it was a useless bot until it determined you were worth"escalating"to a human. To even get to that point, I had to do an order inquiry with the bot which only offered foreign shipping options as help topics. At this point it's just sketchy.

Then, I waited (1st in line from the moment it opened). The first three attempts ended in frustration after waiting around an hour for anyone to respond on their end. In a chat feature.

Having started this screaming into the void experience 13 days ago, I attempted to get one single living being on chat (no phone number to contact anywhere and slow to no email response). She first implies I'd never actually shipped the items and demanded my proof of shipping receipt, something I was never offered by my shipper nor told to get. Before I could draft a response I received another message demanding the serial number of the old MacBook in the order. You know, the one engraved on the device which they've had for at least a week now?

That experience ended when I asked how I should provide this serial number and the person interrogating me on behalf of Decluttr opted to disconnect. I'm beginning to think trusting this company was a $1,000 mistake.

Tldr; company has been sketchy at best. Beginning to feel like a scam. Support not even knowing my country was one major hint. Half a month without any answers from customer service was another.

I am owed $12.80 regarding order# *******, which is for 16 blu-rays that were received by Kelsey on 5/11. Per my conversation with customer service rep Meg on 5/17 which I have saved, I was promised payment of $12.80 in two business days which is by today. This morning I receive an email from Karla stating "something" is missing from my order without specifying what that something is. NOTHING is missing from my order and why I am being promised payment and then two days later receive a conflicting response that I need to provide a shipping manifest from the carrier? UPS does not provide a manifest when you hand them a sealed box. DeCluttr has a litany of complaints on every online review site you can write a review where customers are having the same experience of baseless accusations of missing items, damages, etc. to force customers to accept less than the price they were originally offered. I was promised payment of $12.80 (I have the proof from Meg) and that is the only acceptable resolution. At this point it's not about the $12.80 or the pennies they are trying to short me, it's about the principle and the comfort with which this business lies to its customers. Absolutely shameful and a disgrace.

My husband ordered phones from this company which were supposed to be unlocked, but only mine was. He ended up having to buy another new phone for twice the price from our wireless provider, and there is no obvious way to return the phone from Decluttr and get our money back. I'm pretty sure they purposely sent a faulty shipping label so that they would never receive the phone back and they would have an excuse to not refund our money. They are unreachable by phone. Email response is minimal. In fact, I'm also pretty sure they block email addresses so they can claim you never tried to reach out to them. We will never buy from Decluttr again and I urge anyone else who is considering buying anything from them to go elsewhere.