Mark R.

I placed an order for two FLUO light bulbs - order No: AB******* from 07-18-2015. The order has been the greatest saga of my online shopping experience with any company. It took over FOUR weeks for the items to arrive by DHL shipping. When they finally arrived the two bulbs were defective (probably from travelling for weeks and being smashed around warehouses). I then called the company on several occasions and spoke to a different customer service rep each time who assured me that someone will call and either refund me or reship the items (I received another ticket no: #**************) No one EVER called me back or emailed me. My last contact was today when I insisted on being put through to the Team Leader. I was connected to a STEFAN who was just as incapable of solving my problem and will again forward my issues onwards to some colleagues. THIS IS BY FAR THE WORST EXPERIENCE I HAVE EVER HAD ON A ONLINE WEB SITE. I AM STILL AWAITING A REFUND. AVOID THIS WEB SITE!