I ordered 3 items from Active Forever. I received the briefs and the waterproof pads okay. However, when the ceiling mount trapeze bar came - separately and in 2 boxes - there was no hook and no strap. The paperwork enclosed in the packages was really pitiful, no complete order information, no contact information, conflicting company information. They have received my total payment. I'd like to receive the total order that I paid for - if it's not too much of an imposition