When we moved from one house to another we called to move service. They cancelled our auto-pay without notification, slapped us with a late payment penalty, and threatened to turn us in to a bill collector. We've been customers over 10 years. At the move, they told us to be present all day for delivery, signature required, of new equipment. Of course nothing was sent and they finally said, "Just hook up your old stuff." Now the billing is all fouled up. Their email notices don't correspond to their online information and you can barely ever talk with anyone. Awful. Even worse than the SNL skit abou them.