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Malcolm S.

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1 Review by Malcolm

Ambient Direct

  • Ambient Direct

“Delivery Problems”
6/20/18

I ordered two Fermob chairs and two Fermob tables weighing in total 50kgs costing £1320 UK pound
On the week of delivery DHL contacted me to confirm details
I then received an email from AmbienteDirect asking for an additional 489.20 Euro because it needed to be a 3 man delivery, and would I like to cancel

( I live in a tower block in London, and DHL told me that their driver is not allowed to leave the vehicle unattended when making a delivery)

When I cancelled, they told me that they could not refund my payment until the goods were returned to Germany

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