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Lucie M.

Contributor Level

Total Points
80

1 Review by Lucie

  • The Knot

2/21/24

I strongly advise against engaging with this company. Unfortunately, I committed to a year with them and have been struggling to terminate the contract, even involving my bank. They are unresponsive and deceptive. Despite promises of increased business and customer engagement, my experience has been dismal. After four and a half months, I've received only three leads, despite fully optimizing my profile with maximum pictures and syncing links to my website. Despite my efforts on social media, the company failed to reciprocate. Their algorithm seems to prioritize other vendors, regardless of payment or establishment. I've spent nearly $700 by now with zero return, and their refusal to cancel the contract or take responsibility is infuriating. Talking to other vendors confirms widespread dissatisfaction. This company is solely profit-driven, providing no support and shifting blame onto clients. It's a regrettable and costly mistake to engage with them.
In total, I've only received 20 website visits, 43 profile visits and 14 people scrolling through my pictures, which is incredibly low. I get more than that with boosting one reel for few dollars.

Tip for consumers:
When you call the direct number, don't expect much assistance; it's often the only time someone picks up. My account manager has been utterly useless, taking days to respond. Even Elizabeth, who signed me up, completely ignores my emails. The main line staff are clueless, insisting you speak with your account manager, who, when they do respond, couldn't care less about your concerns. It's evident they prioritize money over customer satisfaction, leaving you feeling duped and disregarded.

Products used:
Service of advertising, vendor

Service
Value
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Returns
Quality

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