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Scott M.

Contributor Level

Total Points
80

1 Review by Scott

  • The Knot

3/21/24

This site is dangerous to any vendor, especially the ones that they are aimed to service. I am actually in the middle of starting legal action against them for unauthorized transactions. The original rep lied about their contract policies. After he had me signed up, he was no longer my account manager. He promissed a 3 month trial, but he disappeared after that my new account manager said that I was lying. Finally I said never again, but I will finish out my year contract. After paying for a year of bad leads, my 4th or 5th account manager talked very nice, but done the same thing. I sent an email to cancel before the 5 day policy, before my anniversary date, but they started another year contract without my consent. I have the email from the account manager saying that they cancelled my account, in writing. They have already taken 1 unauthorized payment and when I try to call my account manager, she hits the refuse call button. Finally I had to file fraud on them through my financial institute and had to block them.

Summary:
Leads seem fake from no conversion rate
Customer service does not exist after they get a contract
Honesty is not something they offer
Takes unauthorized payments/Theft
Tells you you're wrong
Site is a little buggy, hard to reply to a lead through their website
Reps are very shady in so many ways

Products used:
Lead Service

Service
Value
Returns
Quality

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