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Booked a Celebrity Cruise through Vacations to Go. Vacations To Go was helpful up until the point they collected my money. They encouraged us to purchase "travel insurance" through Generali Global [TOTAL SCAM] for extra money. Nobody ever expects the unexpected, but it happened to us and we were unable to cruise. Vacations To Go was ZERO help. Told us to not bother to file a claim because it would not be approved. They were right. We bought insurance, but Generali [SCAM] promptly denied the claim with no details as to why? You can only contact Generali via email, so there is ZERO support or communication!
In summary, book directly with the cruise line and their own insurance.
Vacations To Go was horrible and Generali was worse. I would NOT advise either!
Linda Y.'s review of Vacations To Go earned a Very Helpful vote
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Thank you for taking the time to share your feedback, Linda. We're disappointed to learn that you feel you haven't been assisted. It's important that our customers feel supported through the entire booking process, including during difficulties and cancellations. We would like to look into this further but we can't find a cancelled Celebrity sailing in our system with just your first name and last initial. If you don't mind, can you please tell me your booking number, the name of your agent, or the ship and sail date you were on? We won't be able to influence Generali's decision to deny your claim, as they are their own company and only certain scenarios are covered by most travel policies, but we can certainly make sure all possible solutions have been pursued. We're sorry again, and we look forward to hearing back from you.