Tim S.’s Reviews of Vacations To Go & more

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3/12/24

We booked a cabin on NCL for four seniors and requested all the beds on the floor as we are all 70ish. What we got was two twin beds, one bunk bed and one bunk that was under another bed. There was no way that we could all sleep in our beds as it was impossible to move without stepping or triping over someone. I believe our cabin was 148 sq ft. When my sister called to complain she was told it was her problem for not checking the sq footage first. Aren't travel agents supposed to protect you from surprises. If you want the worst vacation of your life, contact this worthless company as they won't let you down.

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Shanon E. – Vacations To Go Rep 4/2/24

Tim, we’re very sorry to hear how disappointed your party was with the Family Inside cabin you received, and that you feel you were not properly advised of the size and bedding arrangements in the cabin. Our travel counselor should have discussed the size and other cabin options with you in further detail, and we’ll be sure her manager discusses this with her so that we can better serve our clients. We see that another member of your group emailed our Executive Chairman and also spoke with a manager from our office during and after your cruise, and we’re sorry vacant cabins were not available to accommodate you. That said, we’re glad to see that our offer for an additional discount on a future cruise was acceptable.

We apologize again for the issues your party encountered, and we hope that we’ll have the opportunity to be of assistance with your travel plans in the future. We wish you all the best in the meantime.

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