Louis C.

Avoid at all costs.

They are a purchasing agent that facilitates international shipping. For this service, they charge a hefty 10% commission - which is fair, as they are upfront about this fee and the user can choose whether they wish to utilise their services or not.

However, this is where the experience goes downhill. Once you purchase your goods, they start adding extra fees. Some small, some huge; and you will be in for the shock of your life when you see the international shipping fee! To send via DHL from China to the UK; they were quoting 4x the normal, quoted amount... for a 6.5kg box, £800+! Having shipped a range of goods from China before, this is daylight robbery. They would not budge on this quote despite us visiting DHL directly for quotes and attempting to organise shipping ourselves. They hold you at gunpoint; they have your goods, they have your non-refundable commission. They will do everything they can to make more money out of you and they can as there is no legal support with international transactions. The only saving grace is the option to pay via PayPal, however claiming your money back is a hassle in itself and they tactfully attempt to delay support/quotes (etc.) until the 30 day grace period expires.

The customer service is rude and unhelpful. You get absolutely nowhere with them. Our story ended with 15+ reluctant conversations with their customer service, a £50 fee to just pick up the goods via another agent (TipTrans) and 2 months of our time. Don't make the same mistake, use another agent such as TipTrans - they take less commission, are more reputable and are easier to work with!