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Lilly C.

Contributor Level

Total Points
80

1 Review by Lilly

  • Backcountry

3/30/23

Multiple times tried to make purchases. Forced to actually drive to a warehouse to place order in person. Handed order to employee with payment. She did not appear competent to place orders. Colleague on site gave conflicting info to me. Turns out order NEVER even placed & the items are now sold out. Do not return phone calls in spite of saying they will. Send worthless emails with a phone number that is not even in service to "chat." Assign you "gearheads " that never communicate with you.
Backcountry.com has gone downhill quickly and significantly.

Tip for consumers:
Customer does majority of the work. Online ordering unreliable. So order directly with warehouse employee so they can facilitate the order. Provide payment. They pretend they have processed everything. It's only when you never receive your order that you learn that not only did your order NOT get processed, items are no longer available. They offer substitutes not even close to items ordered. Do not answer phone & give out phone numbers that do not work. Poorly run business.

Service
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Quality

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