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Vacations to Go has always been great until this year we spoke with a lady name Bernadette. She always sounded extremely busy however, she was great with setting up everything. Once she had our payment she no longer had time for us. I called her about our seats on Delta she told me I could do it myself or she can call me back in 10 minutes here we are 10 days later and no response. She absolutely did not care after the trip was booked!
Leechelle B.'s review of Vacations To Go earned 3 Very Helpful votes
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Leechelle, thank you for writing. We’re very sorry to hear that you’ve been disappointed with the service from Bernadette after your payment was made, and for any lack of follow-up to your inquiries. Our travel counselors are expected to provide timely and helpful customer service throughout the entire vacation process, and we’re very sorry if you felt Bernadette no longer cared once your trip was finalized. We see that you were able to speak with one of our managers yesterday regarding the seats for your flights. Despite the negative impression you’ve received from this experience, we hope you have a wonderful time on your vacation, and that we’ll have continued opportunities to assist you in the future!