I ordered my purchase November 30. I've received emails it's been shipped on Dec 10th. It's still not here on 12/21. Only communication is via email. Gave me a DHL tracking number that is non existent. They have until the 23rd, then I will contact my bank. They must be using pony express or turtles to make the delivery because if it left NJ on Dec 10th going to MA (it's a 3/4 hour drive) and 11 days later it's not here.