DO NOT EVER PURCHASE ANYTHING FROM THIS SITE! First of all, it took over a month to receive anything. They make you PAY for a tracking number for you shipment. I have never heard of that before, but I did it and it does absolutely nothing! It kept saying there are no updates on your order. Well then where the hell is it?!?!? Then several items were back ordered and I would have never known if I didn't contact the company. They don't inform their customers of back orders? Wow. When I asked any questions they answered without answering at all. They never really said anything. Then the order finally gets there; Every single item I ordered fit terribly. Nothing ended being anywhere close to the way it was depicted on the site. One item is displayed in the photo as an over sized hoodie that meets the model's thighs and fits loosely. I am a completely average size 4 and a 'small' in every shirt I own. This hoodie was so tight I couldn't even get it off without help. It barely came to the belt of my jeans and was so tight, I couldn't even fit a bra inside in between me and the shirt. The sleeves stopped about 3.5 inches above my wrist. This would have fit a 5 year old child, but certainly not a grown woman. I was so unsatisfied with my entire order. Then come to find out if I even wanted to put in the effort to return everything, I would only get store credit?! Wow. Why would I return horrible items just to wait another couples months and get equally terrible items? Everything was so poorly made, there is no way I will purchase anything form this company ever again.
Dear Kristen,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service