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Pants of all things. Some fit, some do not. Its not and exact science. All I wanted was pants that fit. An exchange for pants that fit. I learned a $80 lesson. NEVER buy pants without trying them on. Most companies would want to keep their customers coming back. Not Banggood.com
This was the actual response from their "customer service"
"""Dear Kevin,
Thank you for your email.
I'm sorry to hear that the item in your order ******* is of the unsuitable size.
We don't suggest you return it, since the freight is very expensive, and you need to pay for it.
How about selling to other people or sending to your friends? And you can place an order for the larger one next time.
Hope for your understanding.
Best wishes,
Ruth"""
Unfortunately I have seen this brand of "customer service" becoming a trend.
If I treated our clients like this, I would be out of business.
Kevin O.'s review of Banggood earned 4 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Kevin O.,
We are sorry for your unhappy experience at banggood.com.
For the item SKU233824 in order 7866972, we did not sent you the wrong item and just send you the size you chose.
You can return back the item you received to us if you want. However, you need to pay the return back shipping freight. We will not accept responsibility for incorrect purchases.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team