Kerri R.’s Reviews of FactoryOutletStore.com & more

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Electronics

10/29/14

I am disappointed with this merchant. I bought an indoor pet barrier to keep my dog off my sofa. Because I have 2 sofas and 2 dogs I needed to purchase an extra collar and barrier. My children were upset with the fact tht the dogs were getting shocked, so I decided to return it. Shame on me for not reading the return policy completely before I purchased, but I am now sublect to a 15% restocking fee as well as paying for the shipping. In addition, I have to pay to ship it back to them. This is not a customer friendly merchant. I will never order from them again. As a result I ampaying about $40.00 for nothing, when 2 out of the 3 packages were never opened. Buyer Beware.

Tip for consumers:
Do not Purchase from them............

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Customer-Service R. – FactoryOutletStore.com Rep Over a year old

Hello Kerri R

Thank you for ordering with us at FactoryOutletStore and sincerely regret that you are not one of our Satisfied Customers. We apologize for the inconvenience that this has caused you as the collar receiver you purchased via our online shopping cart delivers a mild shock correction when the dog enters an off-limit area.

We have a full listing of all of our Policies & Procedures via our website where the purchase was made and we do not process any fees for returned merchandise that are defective. All other returns are subjected to return processing.

Please feel free to contact our US Based Customer Relations Department at 646-367-6141 Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience and we will be more than happy to assist you.