Kelly S.

Really helpful on-line customer service chat. I accidently put in the wrong email address, and I was able to talk to someone online and resolve it very quickly. Item appeared in under two weeks, as was expected. Product appears to be 100% better quality than the ones we have been buying at the major hardware store and we have got through a ton of those in the last year, so if this one stands by its 5-year warranty, this should be a great investment. Very happy so far.

I made a typo error and was concerned when I did not receive any order confirmation. I was able to have an on-line chat with a customer service rep and then it was realized that I had input the email incorrectly. He resolved it for and sent through the confirmation and tax invoice. Very helpful.