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Katy S.

Contributor Level

Total Points
80

1 Review by Katy

  • ClassPass

12/28/23

I had a horrible experience with them in 2018. Was sold on all the new terms that protected my small studio earlier this year and after weeks of going back and forth worried about making sure my clients were not going to be replaced by CP users which in turn pay less, I now see they changed everything and my classes are now being booked up a week + in advance with CP users. I'm losing clients and this is exactly why i was scared to trust them again. BUT they partnered with MB, I've been a good customer to MB for 5 years so I took them at their word. They lied. I cannot cancel and I cannot talk to anyone until the end of next week when I have been requesting to cancel since last week. It's truly awful. They could put my small studio out of business at this rate within months. I'm so disgusted by this company. DO NOT SIGN UP TO PARTNER WITH THEM.

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