Katrina M.

I placed an order last summer, not only did the order arrive 6 days later than promised but 3 of the items were not even close to what I ordered. I do understand that people make mistakes but "three" mistakes in one order! I called customer service and got a very rude and unprofessional representative that told me that "I" must've ordered the wrong items! And said that she'd send out the other items and I can ship the unwanted items back. The next order I received had a big yellow stain on the white shirt, very noticeable, I couldn't even believe it. It almost seemed as though they were sabotaging my orders on purpose. I then called customer service again and asked for a manager, I explained my very dissatisfied experience with the customer service as well as the wrong and stained clothes. She then sent me a $25.00 gift card for my troubles. So I figured I'd give Venus one more try and use up the credit they gave me. The ( Z*******) Chiffon dress looks nothing like the picture in the catalog and had black glitter like stuff all over the white dress. I figured it may have been from shipping, tried the dress on to see what it looks like on and there's black stuff all over like it just rained black glitter all over me, in my eyes, all over! I really don't understand how they could send something like that out. It was like a kindergarten art project. Now I have to send it back and pay $6.95 to return the garbage... Never again!