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Customer support needs serious work. I've been trying to get a simple change made (changing an artist name) for 257 days and still don't have a resolution. I've had to chase constantly and been assured multiple times it will be changed before finding out nothing has happened. Now they're saying they won't make the change until I re-subscribe and pay them more money. Incompetent vampires.
Tip for consumers:
There are many other distributors for up-and-coming artists. I personally recommend LANDR as a cheap alternative that I had a much better experience with.
Products used:
Premium subscription service.
Karl H.'s review of SoundCloud earned 4 Very Helpful votes
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