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Based on the feedback that VRBO services have received, they sent out an email saying they would work with their property owners to provide some form of compensation. As a result, we worked with our property owner and transferred the rental to next year at no additional cost to us. It's a good will gesture I appreciated. Social media helped on this one!
Our family decided to heed the advise of our Chief Medical Officer in Alberta Canada, and decided to cancel our reservation in MESA Arizona. The property owner Debra provided no partial or any compensation for our rental. I was appalled given the world wide impact of this virus. I wasn't expecting a full refund, but some compensation or future rental offer would have been appreciated. When trying to contact Home Away, I was never able to reach anyone on the phone. Very disappointing. Sounds like this isn't a good company to do business with.
Karin D.'s review of HomeAway earned 2 Very Helpful votes
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Management was rude and deserted her position and left friends in charge. She made jokes about...
