Karen V.

If I could rate home away less than a "1" I certainly would. I have been a good - and repeat - customer of Home Away and VRBO for years with no problems. I found a rental in London that offered a pay online option. This seemed great so I did it. I was charged $106 (69 GBP). The owner offered 100% refund if canceled more than 30 days prior. Unfortunately I had to do so but gave 90 days notice. The owner then told me deposits are non refundable so I disputed the charge with my credit card company. After I made a complaint to HA and disputed the charge, she agreed to refund my money but wants to send it to my US bank account, for which I will pay a fee for an international transfer ($25), or my paypal account (which I haven't one). The charge was directly from Home Away but they absolutely refuse to refund my money saying they are just an advertising medium for owners. That is complete bull! Luckily my credit card company stands firmly behind me and says Home Away owes the refund. If they don't give it willingly then Chase will deduct it from them. I have made a solemn vow to NEVER use either site again!