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I purchased a rug from Wayfair.com. Not only was the description spot on and the rug of good quality, the delivery was immediate and fast. But the best part is the customer service I received. I went on their website to leave a review of the rug and noticed it was on sale for $50 less than what I paid! I contacted Wayfair.com and they refunded the $50! Now that is good customer service. I will order again with confidence.
Outrageous, unnecessary mark up on outgoing S&H charges. Return shipping was $7 less! And, of course, you are charged for both. Obviously the product was unsatisfactory as I returned it immediately. Their customer service is proof that they are not interested in return customers. Save yourself the money, there are no bargains here.
Response to Open Sky's response: I will learn from my bad experience. I paid a lot of money with nothing to show for it. I purchased a piece of crap from you, it came with no instructions, the app was unhelpful. I returned it and end up on the hook for your outrageous shipping costs to and from. I am not happy, but lesson learned. Never order from OpenSky.com.
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Hi Kallie! We are sorry to hear about your recent experience. Generally speaking, unless the product arrives damaged or has been misrepresented by the merchant, it is expected that you would be responsible for the original and return shipping costs, as described in our return policy located at: https://www.opensky.com/customer-support?article=1467248. If you feel your case may be an exception, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to discuss the matter further.