It has now been almost 4 weeks that I have been waiting to receive a filter for my new air purifier. Yes, this company sent me an air purifier with no filter in it! Totally usable! Been told numerous times that the filter is on its way. Was not told at the time of purchase that the unit would be delivered unusable/without a filter! Will be sending the a. P. back for full refund if filters are not received within a day or so. Very bad business practices.
Hello Julianne, we had a shipping error on these units where the filter and unit ship separately. The units were shipped without the filter as the filter went out of stock quickly due to the wildfires. Customers were contacted and sent a courtesy filter while waiting on the ordered filter to ship.