I was sent the wrong item. Which was very expensive pillow. Yes, I opened the box so technically I shouldn't be able to return them. But I did. In the email it was stated my order would ship out that morning. It didn't so I called the following day. I was told it ships directly from the manufacturer and probably would ship until after the new year. That would put it almost thirty days out. I am not impressed, and I haven't even received the item I was just honest enough to return 'opened' pillows