I'm a very patient woman. The shipping did take time, but they messaged me letting me know when it was shipped, I constantly tracked the package, making sure that it wasn't going elsewhere or taking notes of how long it's been in a certain area. So, the shipping and waiting game was no biggie.
The clothes that they show online is nothing compared to what you get. I purchased a cute red and white patterned dress (the sku is: *******) because it looked lovely, and while I knew that the sizes were completely different from the US, I ordered a size up just in case. When I received it, it looked like something that could rip right off of me. I'm not kidding, the quality is horrible, the dress was so small, it looked like it belonged to a child. Material was very thin, and it looked nothing like it did on the pictures online. I hated it. When I emailed them about my refund, the said, I would have to pay to ship it back out and take a deduction on their product since it's already "second-hand". Despite it being within the first week of getting my delivery, I would be paying more money returning it, then getting my money back. I didn't even bother shipping it. I trashed it, and haven't shopped there every since.
While their clothes are horrible, their tights are of good material. (sku: YJ*******) I literally wore that very often before the material started tearing. Good stuff. I would buy it again, if I hadn't had the horrible experience with their clothes and return policy.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!