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I bought 3 bottles each of 2 products. They shipped quickly but one bottle was missing. The only customer support they offer is chatting with an automated Bot. The "missing item" option is not available so I could not get the missing product. They offer reshipping but require you to ship back what you purchased first, absurd! There is no way to talk to a human. I'll never buy from them again. It is borderline a scam operation. Customer service in non-existent.
Products used:
Jarrows hyaluronic acid and MSM
Jorge J.'s review of iHerb earned 9 Very Helpful votes
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Dear Valued Customer,
We sincerely apologize for what you have reported and want to help. However, we need the order number in order for us to do so. May you please provide this? Simply message us privately here on SiteJabber with the order number and the missing product name. This has to be done because SiteJabber blocks any order numbers from being provided in reviews. We are standing by to help and hope to hear from you soon.