John D.

I have a Roadmate model 1420. First order was for a 'Cradle' to hold the unit; the online picture made it look like that included the 'suction cup' to attach it to the window. After receipt of the first order, realized I needed a second order for the 'suction cup'. Received the second order and eagerly opened both; the 'cradle' does not hold the 1420 unit very tightly, but WORSE the cradle in no way will attach to the 'suction cup'! The former has 2 female slots, the latter has one male slot, but it is too large to fit in either of the female slots. The third order was for a data cable; which by this time I carefully checked the description to make sure it was compatible with a Roadmate 1420. I even clicked on (enlarged) the picture of the port which fits in the Roadmate. It appeared to be the 'fat' ended type the 1420 requires. What arrived was a data cable with a 'thin' end; totally incompatible with my Roadmate; DESPITE what it says on their online page. Can't fault their Customer Care people. Their return policy, or the speedy 'return authorization' process. I was adamant that I NOT to be charged a restocking fee, seeing these problems were caused by the Factory Store's inventory. It will be interesting to see, once my credit card statement comes through, if they are also Truthful!