4 years ago I bought a blue office chair and I ended up not liking the color, so I contacted support and they exchanged it no questions asked. The next chair I ordered came damage during shipping, they overnighted a new one. 4 years later I needed a new seat cushion for the chair I bought them so I contacted customer service once again, and within a week I had a new seat mailed out to me free of charge! This company is awesome and it has been a great pleasure dealing with their customer service! 10 Stars!