JoEllen K.

As an owner of two properties on VRBO (aka Home Away), we are enraged by their recent policy to start charging our guests a commission, without adding any benefits to them or the owners. They continue to charge us an annual fee, which is what we used to pay for the website service. With Air bnb, we receive homeowner protection, but no discernable benefit from homeaway. They claim that the additional service we get is more advertising. We have not noticed any difference in increased inquiries, but have noticed a deterioration of service via longer wait times to speak to a technician. We would love to see a company continue the old policy of VRBO (annual fee and no fees) and there will be a mass exodus to this new company.