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(really a VERY BAD Support Service AND Behaviour)
I purchased an expensive Dash-Cam (costed me 107.15) that was delivered with 2 defects that made it not usable at all.
I have send video clips demonstrating these 2 defects and expected a solution being replacement of the defective unit (or total refund of all my costs).
They refuse both and propose a partial refund only...
After 24 days of intensive mailing and no solution I want to share my experience with the world... They still refuse to replace... and they propose a partial refund.
I want a working camera for my 107.15 (more than $107.15) but they refuse... The alternative is a total refund of all my costs... but they refuse this too.
On top I discovered that my critical review on their website was filtered out! They only let 5-star reviews go on-line.
This is dishonest to their clients!... googled around and found that other people complained about this too!
This is really VERY BAD... and I would advise not to buy there... If you are lucky and your unit works... you will be happy... if it is broken you are in for a long difficult ride... I'm starting day 25 now!
Jodi2000
Jodi J.'s review of Banggood earned 2 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Jodi J.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team