Jocelyn J.

I ordered a dress with confirmation from venus officials that I would receive within 7-10 days as I was in need of a dress for a friends wedding which was in 15 days after the day I ordered it. I began to get nervous as I did not receive any confirmation emails that my order was sent or even a way to track my order. I once again created a chat with a venus associate and was rudely notified that I didn't pay the taxes and duties which was sent in an "email" (which I never received/ unprofessional) and from this I will not be receiving my order for another 12 days... I have ordered from many sites that are based out of the U. S and never had to deal with this type of paying. Not at all happy and will be sending my order back once it is received as my order is not worth an extra 100 dollars in duty charges

Not impressed customer from Canada!