Joan R.

I would give Petco 0 stars if possible. First let me say I normally order cat/dog food and medication from Chewy.com which is a phenomenal company; a company I cannot say enough good things about. Unfortunately the specific medication my dog needed, gabapenten was not available through them. Years ago I had ordered medication through Foster & Smith and never had any trouble. When I learned they had been taken over by Petco I thought well, that's OK, I know the name though I don't shop there in my community. Well, never again. I ordered gabapenton and Carprofen on a Monday morning and they took my Vet's information and they said it would take 2 - 4 days to contact and get it off to me. Well, I was billed immediately and never heard from them again, no confirmation, nothing. So Wednesday late afternoon I looked online at my account and it said it had been sent to the pharmacy. I chatted online to ask what did that mean? I was told that they had tried to contact my vet twice and were still awaiting a response. My vet had closed by then so I called the next morning. Vet's office said they had faxed the approval on Monday as soon as they had gotten the request. I then called the 'call center' overseas and it was extremely difficult to get them to understand that the vet had responded days ago and I needed it delivered or at least find out the status. I was not able to speak to a supervisor or anyone that could actually do anything. I was told the pharmacy would email me or call me that day. Of course they never did and again today I have been unable to get through on a chat. I now have to go to the vet and purchase the medication for another week to ensure my dog does not run out. I am so frustrated. I have never written a negative review but I put this out because I feel I have no recourse and that I want others to know how bad this online company is. I just I had found this initially!