I ordered a bulk order from the knot shop. It was for the wrong amount (120 came in, I wanted 144). I called them within a week of receiving the order. They said there was nothing they could do, I had to pay full price per each additional one I needed instead of the bulk price that I should have received and in addition I had to pay the set up fee AGAIN! They were rude, and not helpful via email or by phone. I wish I could return all of these but I would rather the shot glasses I have to go in the trash then to give them one more red penny. I don't think the company cares about these reviews though, or they would respond... look at the amount of negative reviews.