Received my order in timely manner, however the size was too small - had to return. I understand that shipping cost was not refundable, but why would they charge 15% restocking fee? It's not like a product they can't sell again because it was used. It's just a bra with all the labels attached. I love Victoria Secret, but better go to their physical store, there will be no problem to return the item if it doesn't fit.