Jess N.

I couldn't be any more disappointed with The Knot, in regard to our wedding website. Due to their "upgrades" we were suddenly unable to log into our account, though it was still populating in Google searches; problem being: guests were extremely confused, as many of our wedding details have changed!

I've literally never experienced such POOR customer service. The provide a phone number and email for you to "reach" them at, and I have yet to hear back from anyone regarding the problem (it's been almost a month, with consistent efforts to reach out and get help).

I will never frequent their site again, and am actively advising friends and family to STAY AWAY! This has caused too much unnecessary stress throughout our planning process. I've been nothing short of plain disgusted.