Jem S.

HomeAway bought the Australian site where I advertise my vacation rental, but didn't bother to tell me the listing conditions have changed. Now they've launched another Australian vacation rental site in competition! And want me to sign up for that too.
They're customer support is a joke - just an excuse for harvesting customer records, and unless you purchase extras your listing goes to the bottom of the pile.
Anyone using their site enters into an unlawful, unfair customer contract with them that's totally stacked in their favour.
Posts in their customer forum are highly critical but they don't care about providing a service, only leeching as much money from us as they can.
They shouldn't be allowed to stay in business.