James R.

I placed a large order with Ambiente Direct for furniture for 3 apartments. All of which was confirmed in stock. So having paid, they then told me that the delivery would be split as some items were not in actually in stock. Following a partial delivery of even fewer items than they said would be in the first batch, no further furniture arrived, until I contacted them for an update. I was told that the outstanding items in the first batch had been sold to someone else. I received a one line email from customer services just offering to cancel my order? Not even offering any alternative solution. I had to contact them again to suggest a re-specification of alternative products that were available, which to add further insult were more expensive. These were then promised for delivery to arrive the following monday... I´m still waiting for this delivery over a week later. Customer services don´t respond within an acceptable time frame & you get passed around the doors. I get the impression no one takes ownership of any issue in this company. This was all after my initial payment went into the wrong account as they gave me the wrong bank details... which caused extra work for me to rectify. I now have a half furnished apartment & a very unhappy client. Thanks AB! Never again!