I was thinking of ordering from Venus as a first time customer. However, being a frequent online shopper, I like to google reviews on certain websites before placing an order. After running into this website and reading ALL the horrible reviews, FORGET ABOUT IT. I instantly cancelled my order (even though the dress was absolutely gorgeous and on sale). Venus should really take their customers into consideration and change their ways. Otherwise, they will lose more future customers. What a shame. Thank you for all the reviews! You guys saved me the time and headache!