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Overstock contacted me after this review & sent me the replacement parts at no charge to me. They had to send me another dresser for me to get the parts I need and return the rest, but they paid for the shipping. Their pro-active actions have changed my opinion & I will now continue doing business with them in the future.
Products used:
Dresser
This should be a zero star. I bought a dresser from them, and it came with a broken plastic leg. It also had horrible assembly instructions and quite difficult to do - took 4 hours. When I stood the dresser up another leg broke. I went to their website and requested replacement parts. Never heard back so I had to call them. They said it would cost me $28 to get replacement parts plus shipping. I told them that that's unacceptable, so I wanted a return & refund. They told me I would have to pay the return shipment label of $240. Basically, they accept no responsibility for their cheap products. I wrote a review like this one on their website for this product & they removed it. So, their reviews are censored. I will never do business with them ever and you should not either.
Products used:
Dressers
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I have purchased many indoor and outdoor rugs from Overstock over the years and have never been...
Their customer service and returns is a nightmare! It's worth it to pay a little more elsewhere....
