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The shipping address was very hard to enter and kept defaulting the one that wasn't mine.
I have had it with this site. I would give negative stars if that was an option. I have tried to look over some of the order delays, and poor customers service issues as a "trade off" for the discounts. IT'S NOT WORTH IT. Any money I save shopping here is not worth the pure aggravation and frustration with their incompetence. I have received incorrect items on numerous occasions. Even if I have managed to get a refund, once an items is gone from the site, it's gone and there's nothing you can do about it. The last straw was when I ordered some items for Christmas, paid for the expedited shipping to make sure it arrived on time, and WITHOUT EXPLANATION, the order was canceled. I had no idea until I logged into the website to track the delivery. Despite receiving an email to confirm that my order was being "processed", it was then canceled without explanation. There's nothing wrong with my credit card or my account. Needless to say, I'm super angry AND do not have time to order something from another site. Stay away from this shady website with questionable ethics, and horrible treatment of customers. They do not give a s**t about you as a customer.
Hi H,
Thanks for giving us your feedback here on SiteJabber. I'm really sorry to hear about the issues you've had with us. Since we are a flash-sale website, we only have limited quantities of items but are glad to make items we have in stock available to you, though we don't keep much inventory. This is the nature of the flash sale website that when an item sells out, it may not be available again. In regards to the cancellation, you should have received an email from us stating why it was canceled. We don't cancel orders without sending an email of some kind and are very sorry if you didn't receive it. If this item didn't pass our quality control checks, that might have been why it was canceled, as we don't want to any anything that it's perfect to you but I'd have to look into the order to find this out.
I'd very much like the chance to rectify this issue and find out why the expedited item was canceled, and you didn't receive a notification. Please send me a message with your order number so I can check into this and find out what happened. I look forward to your response and resolving this issue for you. We very much value you as an Ideel member and I look forward to helping you!
Best,
Jason Faria
Director, Ideel Customer Service
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