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Read the cancellation policy before you confirm
You're going to lose your money
They will blame it on the cruise line
Tip for consumers:
That their stated policy is not the one that they follow
Henri M.'s review of Vacations To Go earned 7 Very Helpful votes
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We booked a cabin on NCL for four seniors and requested all the beds on the floor as we are all...
I was trying to book a cruise and they said that I went on one 10 years ago and they had a...
Thank you for writing, Henri. I'm sorry you had to cancel your cruise. I know you were looking forward to your vacation, and it's always disappointing when plans change. Please know that all decisions regarding refunds are ultimately made by the cruise line who accepted your reservation and charged your credit card. As your travel agent, we will always advocate on your behalf and make requests, which we have certainly done in this case. The manager you've been working with is waiting to hear from Holland America to see if they will grant our request for your future travel credit to be converted into a refund. These requests take time, but ultimately the decision is Holland America's, not Vacations To Go's. Our manager will continue to communicate with you as we know more. Thank you for your continued patience.