Heather L.

If I could right now I would give a ZERO rating. I had sent in 3-4 bags previously, and I did have my expensive items returned. For some reason my bag return assurance did not get added to my last bag of items, and I had emailed stating I thought it was included since I recall adding it on the website. I had had a response stating that it was not included but could be added on. So I thought everything was fine. I had to leave town to visit family was gone for three weeks, came home and decided I should ask about my bag since I had noticed I had not made much and I had had some very sentimental and expensive items in that bag that I needed to sell. I probably had around $1000 worth of red leather in a purse, briefcase, and jacket from Paris along with shoes from Anthropologie. I myself work in retail and had seen this company on the TODAY show, which I am now considering contacting since they should not have promoted this company. I am so upset I had items that my now deceased mother gave me that I had sent in since I need the funds. My grandmother told me to call the BBB so I did, and looked them up online and to my surprise have seen all of the negative reviews. I called the BBB and they told me to call the DA in SF. So I did. I was not going to post this yet, but I have decided to. If anyone has a formal complaint it needs to be in writing and sent to:
SF DA Consumer protection unit 732 Brannan Street SF CA *******. The more letters they get the more will get done. I expect compensation from ThredUP, no ifs ands or buts. So if James here, gets to see my review, I expect that you are going to do the right thing before you have a huge class action lawsuit. You messed up with the wrong person. And I am absolutely APPALLED that I am reading that your company does not donate to non profits and instead to other resellers. Disgusting.