Totally appalled with their level of customer service. I was automatically billed again because they claim that I have already agreed to it when I signed up. However, no notification was sent before they deducted the amount from the credit card.
When I emailed them about this matter, they repeatedly insisted that they will not refund. Finally they said they will close the case since it's been resolved. When I emailed back and told them it's not resolved yet because I demand for a full refund, they rudely replied case is CLOSED!
What kind of insolence reply is this?