On October 2016 it took some navigating around the site to reach customer support's phone or email, no 'Contact Us' at the bottom of the page. Secondly, the owner gets to rate 1-5 on the following: overall experience, cleanliness, house rules and communication with no explanation/comments. Thirdly, I received my rating after having reviewed my stay which mysteriously they lost (a long but thorough paragraph which words I now eat). I had only a month to review, and then was locked out even in responding to or questioning the owner's rating - no open rebuttal. I could go on.
I gave it two because I did not have a hard time getting and staying at the place but would not recommend.