Galey D.

I have used Homeaway/VRBO many times without any problems. I really appreciated the service they offer. So back in November 2015, I booked a 4-bedroom home in downtown Rapid City for the end of July 2016. In plenty of time to get the house I wanted in the neighborhood I wanted. The owner of the house recently contacted me, 5 months later to tell me that she could no longer rent the house to me because an elderly person with Alzheimer's already lived there!?! What the heck? Unfortunately, the only other 4-bedroom house that I liked was already rented for my dates. So I ended up booking a 3-bedroom 15 miles West of downtown Rapid City through Flipkey whom I shall be using from now on. And it took a while for Homeaway to get back to me regarding my complaint, probably because they have so many others... I'll probably never use them again.