Frances M.

Homeperfect is easily the WORST online company that I have ever dealt with. I ordered a shower from them specifically because their site stated that the item would be shipped in "24-48
Business hours" which was faster than other online stores offering the same product. A couple days later a brief email was sent by homeperfect stating that the shower I purchased was now back ordered. I immediately called the company with the intentions of cancelling my order, but was persuaded to wait a couple of days because I was assured that they could contact the supplier and ship the item within a week so consequently I made scheduling arrangements with my contractor for this estimated ship date. Another two weeks came and went and I still didn't have the shower. I sent emails (because I could not get through to anyone on the customer service phone lines) and didn't receive a response until a week later and it was a useless one sentence response stating that my order would be shipped in 24 hrs, LIES. Bottom line the customer service reps should have just told me that they could not get the shower delivered in a timely fashion instead of exaggerating about the ship date. I ordered on MARCH 8th and didn't get the shower until APRIL 16TH! And this whole time the product page on their site still stated that the item would be shipped within 48 business hours.
I ordered everything else for my renovation at other online stores that were efficient and pleasant to deal with, Homeperfect could use some business lessons from them.