Evan M.

My wife was having trouble ordering an R/C car for our son on this site so I logged in and added it to my cart and selected paypal express. And unbeknownst to me I bought the item it was selected to be shipped to my default address... which is not where it was supposed to go. No worries I thought, I will just cancel the order.

Nope! No method to cancel the order without talking to their customer support. However, it was Friday Eastern Time and their CS team was offline. Before I could cancel the order they shipped it. Fantastic! Naturally 2 hours after it shipped their customer support was online. Then I wasted about half an hour trying to figure out a way out of this situation, they indicated I could refuse to accept the parcel and it would be returned and they would refund me my purchase, less handling fee. Reasonable I suppose. Then the parcel was left at my front door, so I couldn't refuse the package. Talked to their CS again and they had a sales person email me a few days later to tell me I can return the package... to China.

The story has a happy ending though, I found a local buyer to take the R/C car off my hands for almost what I paid for it (I'm out of pocket maybe $10.) And now I'll know never to deal with such a garbage website ever again. Don't do business with them, they are 100% useless.