ellen r.

The person in charge is AWFUL. She does not listen to what you say, instead insisting on talking over you. The services is AWFUL. Do not use this company if you can at all avoid it... there are other companies who will provide u with better services.

I travel quite a bit and often use websites where they provide bundled info on airfares. For the first time, i decide to use cheapair... and i was in a rush. The short story: it cost me an additional $80 to use this crappy website. They dont give u all the available flights... just what they choose or have, and if i had gone to other bundled travel sites, i would have had more options. Then, when i tried to get the additional costs refunded, they told me 1) they only refund IF i find a cheaper flight on THEIR site (not on other sites), and even then, the refund only happens when u rebook with them. So u are stuck using their more expensive and more restricted flight options. That sucks and i had to swallow the $80. Use other sites like travelocity if u are in a rush, or better yet, just book the flights from the airline sites... that is the most economical way to go. AVOID CHEAPAIR.COM!